Over 1,400 5 star reviews from patients just like you

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I have to say I have been now in the program for 3 weeks now, Everything person that has helped me is very professional and caring. All made sure I was in the process of getting clean and not going trough any withdrawals. Because of the program I see myself every day getting better thanks for all you all have done for me

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Ophelia is a seamless, professional, simple way to go from a nightmare of active addiction to detoxing with comfort meds in the privacy of your own home. Try it, it works

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My Dr is amazing for anyone struggling I definitely recommend ophelia they been so helpful

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I wasn't using but I was miserable...after talking to my doctors we decided as a detterant I would use this service to help get cravings under control..it's worked, wonderfully between the maintenance program and the ability to reach out anytime I am succeeding..thanks ophelia for helping me help me

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If anyone wants a successful and caring recovery, I swear Ophelia is who you want by your side. Once you switch your treatment to them you will not go anywhere else honestly speaking!

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I have been going to Ophelia now for a long time and I don't think I would be where I am today without them. They are supportive and actually care about what's going on in your life and want to be sure you have your medicine to prevent relapse and cravings. And the appts are easy and I look forward to them as well. The entire team is fighting addiction right along side of you so you don't feel alone in anyway with this disease and the struggles you go through on this journey . Ophelia is one of the best things that has happened for me especially bc I live in a area with little care for addiction but so many addicts and a long long wait list to find any care and yet still would have to travel to see someone so having Ophelia is a true blessing .

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There is only one word to describe Ophelia.... Thank you..... Thank yous for helping me get my life back together....

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They helped me take back control of my life..... I greatly appreciate everything that you have helped me achieve, thank you

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Never faced such negligence and malpractice from an organization or it's NP, Helen "Nellie" Nutt. Was a patient of Ophelia for two years. At first, I was happy. This spring, I was discharged for nothing more than disagreeing with a Helen Nutt. I get terrible nausea from suboxone. Previous providers have always treated this with ondansetron - Helen refused over unjustified reasons. I disagreed with her. But still, I obtained clearance from a cardiologist and stopped taking my serotonergic antidepressant to resolve her concerns. I thought any rational prescriber would reconsider since the circumstances changed and the barriers to prescribing removed. I was discharged on the very next visit. Helen Nutt fraudulently claimed i was discarded because of "my mental health" - which by their own metrics (standard assessment forms before each visit) and by self reports to both Helen Nutt and my psych provider - solely indicated had steadily improved over the preceding months. She also cited my refusal to provide a release for my cardiologist (when in fact, I only said I wouldn't sign before speaking to him myself). Refusal to provide services because patients won't sign a release is a misdemeanor crime in NYS. I repeatedly asked for, from that day until last month: 1. the chance to work with another provider (Helen Nutt specifically said she would not work with me, though my disagreement with her protocols were always respectful, polite, and even tempered). 2. to speak to a clinical supervisor, and was told I could not. 3. Internal resolution procedures 4. Contact info for their oversight agencies They are required by either law or ethics to provide the above. However, at Ophelia, you get a text number for a contact, and it teaches any number of rotating non medical staff, and they relay messages to the provider. The clinical supervisor knows nothing of you beyond second or third hand information about you or your case- and you can't speak to him or her anyways. Helen Nutt had complete control, and used the anonymity of tech to bury her illegal and unethical discharge - successfully. Now I'm jobless, flunked outta college, and am being evicted from my home. I was buying suboxone until the money ran out. Soon I'll be at the Rescue Mission, surrounded by Heroin users and dealers. In withdrawal, I'm worried I'll relapse. Mind you, before Ophelia and Helen Nutt, I'd been clean almost a decade with never a relapse since rehab. I'd achieved an AS degree, was a substance abuse and mental health counselor working in the human services field. I was a straight A student from kindergarten through my AS in Human Services, and now have flunked every semester since, and will now never achieve my BA in psych. I'd had my home for 8 years. They wouldn't even send my records to the social security department for my disability claim! I've lost everything I built in recovery. Not all is Helen Nutt's and Ophelia's fault, but a large amount is. I intend to sue for malpractice, gross negligence, intentional infliction of emotional distress, falsification of business records, criminal mischief, and more - possibly filling a criminal complaint about the release signing matter. I pray I do not relapse and die. Sad thing is, because I needed them, I spent months trying to retain their services. Even now I'd erase this review and drop suit to have stable care again - heroin killed to many friends. I have recordings and transcripts from our visits - my computer does it automatically. I saved all the texts. I'll get my records one way or another eventually. A third party overheard my last appointment. I have stated only material fact - no opinions - every word about my experience, I can and will swear under oath in a court of law. Speaking truth can never be defamation, and i have proof my statements are accurate, so though this review be dam*ing, I expect Google to keep it and Ophelia to accept it or provide documentation I've spoken falsely. Only risk this provider with caution. You have no recourse against unscrupulous agents.

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Always someone there to answer questions or help when needed!!! I'm so happy with all services and they treat you like actual people very compassionate!!

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Very caring , and always on top of their work, would recommend them to anyone that’s on the road to recover.

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You couldn't ask for a better chance to help yourself. Staff is so caring,helpful and understanding.Just try it yourself and see how easy and amazing it really is.

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The convenience of being able to see the doctor in my home and the courteous nature by which she conducts the visit is refreshing

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Very compassionate. They understand and are concerned for your wellbeing.

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They are a savior and always help with any issues immediately even work with you on your payments I got a prescription before I had to pay a dollar. They are amazing they actually care it's not just about profit.

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The insurance checker will tell you they take your insurance. It will even say congrats we accept your insurance and it's in network even when it isn't. Apparently wasting people's time isn't an issue for them. It won't matter what insurance you pick or what member ID you use I bet it will pop up the same. So people who really need to stay on the Suboxone program think okay they accept my insurance I don't need to keep looking. We wait for this welcome call thinking everything is fine not realizing we are wasting precious time where we could be finding someone who actually accepts our insurance. Oh and I did try random numbers and it will say congrats we accept your insurance 😅

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they are truly life savers!

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I am so happy I switched to Ophelia and their online platform. My insurance covers it, they have been amazing. No more missing work for appt’s at a clinic where its first come first serve even though I have an appt time, the Dr was always late or I had a new Dr every 2 weeks. I've had the same Dr for months and she is amazing. She cares not only about my recovery buy my health in general and always makes sure I have what I need when I need it. Once at crossroads clinic the Dr Didnt call in my script, I had to call their 800 number and wait 2 days for a script to be called in and had to go without medication for that time. They don't play those games at Ophelia. When my Dr needed to be out for an emergency they made sure I had my meds and enough of them till she returned. I will stay with them as long and I'm on this medication and they are open.

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I have been using them for 8 months now and I love my dr. I love the ease of the telehealth. Everything about this is so much better than my old outpatient. I'm going to be referring everyone to ophelia going forward. 3 years sober on December 10th

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Great support. Always helpful when it comes to my questions or concerns with my treatment.

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Who would have thought all these years later we'd be able to talk to people on the phone I appreciate everything that's done nowadays makes it so much easier in life I think this is a great idea and this gives me a better out than having a rush around traffic what not I think this is a great idea

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They actually saved my life

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This Doctors Healthcare Website is absolutely outstanding. My Dr. Caitlyn is very Professional, attentive, kind and always on-point and on-time. I highly recommend them.

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Great people who work there. And the biggest of them all they are completely judgment free. I can be talking to my dr/counselor and not feel a bit of judgement and that’s a big deal for me.Also if your like me where taking off of work once a month is a big issue then Ophelia is right for you

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If I could give 10, even 20 stars, I would! The care I receive from Ophelia has been incredible. I would go so far as to say unmatched. The doctors, Clinical team, and staff are all extremely helpful and responsive. I feel incredibly fortunate to have found Ophelia. Its hard to find this high-level of quality and care and to have this type of support right at my fingertips...Thank you!! And if someone is reading this on the fence about it, please don't hesitate- you will not be disappointed. I can vouge for that!

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