Last modified: February 10, 2022
Ophelia Health, Inc. (“Ophelia Health,” or “we,” “our,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this policy.
This policy applies to information we collect:
It does not apply to information collected by:
Note, Ophelia Health is not a medical group. Any telemedicine consults obtained through our Website are provided by independent medical practitioners including, but not limited to, Ophelia Medical Group FL, P.A. and all members of its affiliated covered entity (“Ophelia Medical”), an independent medical group with a network of United States based health care providers (each, a “Provider”). Ophelia Medical (or your own medical provider if you do not use an Ophelia Medical Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not Ophelia Health. If you do not agree to be bound by those terms, you are not authorized to access or use our Website, and you must promptly exit our Website.
2. Children Under the Age of 18
Our Website are not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or on or through any of its features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us at firstname.lastname@example.org.
3. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, specifically information:
We collect this information:
Information You Provide to Us
The information we collect on or through our Website is:
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:
The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
The technologies we use for this automatic data collection may include:
4. How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Data:
We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications or by visiting your Account Information page. For more information, see Choices About How We Use and Disclose Your Information.
Some information Ophelia Health collects constitutes protected health information (“PHI”) under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). As set forth above, Ophelia Medical (or your own medical provider if you do not use a Ophelia Medical Provider) will provide you with a Notice of Privacy Practices describing its collection and use of your health information, not Ophelia Health, Inc. Ophelia Health will use PHI only for the purpose for which it was collected and we only collect the information we need to fully perform our services and to respond to you or your Provider. We may use your PHI to contact you, to provide requested services, to provide information to your Providers and insurers, to obtain payment for our services, to respond to your inquiries and requests, and to respond to inquiries and requests from your Providers. We may combine your information with other information about you that is available to us, including information from other sources, such as from your Providers, insurers or benefits program, in order to maintain an accurate record of our participants. PHI will not be used for any other purpose, including marketing, without your consent.
5. Disclosure of Your Information
We may also disclose your Personal Data:
6. Choices About How We Use and Disclose Your Information
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. These third parties may aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
7. Your Rights Regarding Your Information and Accessing and Correcting Your Information
You can review and change your Personal Data by logging into our Website and visiting either the Account Information sections of our Website. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
With respect to any PHI Ophelia Health may obtain, you have certain rights under HIPAA to access your data, to restrict use and disclosure of it, to request communication methods, to request corrections to your data, to receive an accounting of disclosures and to receive notice of any breach. See the Notice of Privacy Practices provided to you by your Provider for more information.
CALIFORNIA RESIDENTS: The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over the personal information that businesses collect about them, including the right to request that we delete any personal data, and the right to request information about how we have used your personal data. If you would like to exercise your rights under the CCPA, please contact us at the email address or phone number below.
8. Do Not Track Signals
We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
9. Data Security
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us.
The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or in your operating system.
11. Contact Information
How to Contact Us:
Ophelia Health, Inc.
228 Park Ave S
New York, NY 10003