Refund policy

Thank you for choosing Ophelia. We value your satisfaction and want to ensure you have a positive experience with our services. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refunds:
We offer refunds for services under the following conditions:
• System and Administrative errors
• Insurance is shown and verified to cover services provided and is within timely filing limits.
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Refund Request Process:
To request a refund, please reach out to our financial counselor team within 30 days of receiving the service. Please provide the reason for the refund and applicable dates and details of the issue. Our team will review your request and guide you through the process.
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‍Timeframe for Refund:
Refunds will be processed within 10 business days upon approval of your request. The time it takes for the refund to reflect in your account may vary depending on your payment method.

‍Exceptions to Refunds:
Refunds will not be provided under the following circumstances:
• No Refunds will be issued after the card on file has been charged if not due to a system or administrative error or if insurance is shown and verified to cover services provided and is within timely filing limits.

‍Changes to Refund Policy:
Ophelia Reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions about our refund policy, please contact our financial counseling team by emailing support@ophelia.com or by texting 215-585-2144. Thank you for choosing Ophelia. We appreciate your business.