Lead Nurse Care Manager
Location: Remote (ideally based in Philadelphia, PA or New York City, NY)
FTE: Full-time (40 hours per week - flexible hours)
Ophelia is a mission-driven organization that aims to help individuals with opioid use disorder (OUD) improve their health and quality of life. We make evidence-based OUD treatment discreet, convenient, and affordable by providing FDA-approved medication, support, and therapy through a telehealth platform. Our mission is to help patients manage their OUD by using evidence-based medication (MAT/MOUD), technology, and a commitment to patient privacy and choice.
Opioid overdose is the #1 cause of death for Americans under 50, but 80% of 3 million Americans with OUD are not getting the help they need. Most have jobs, families, privacy concerns, and geographic constraints that make it difficult to receive effective, evidence-based OUD treatment. Meanwhile, the majority of rehabilitation facilities do not offer MOUD at all, leading 90% of patients to relapse in the first 3 months upon discharge. As a result of inadequate access to proven medical treatment, an American dies of an opioid overdose every 11 minutes.
We are a team of doctors, scientists, and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
Join us, save lives, and help fix healthcare for those who need it most.
About the Role
The Lead Nurse Care Manager (NCM) is a core member of a collaborative clinical care team, working alongside a prescribing clinician (PC) and care coordinator (CC). The NCM is responsible for supporting and coordinating the care of approximately 100 patients receiving MOUD during treatment stabilization and maintenance.
Duties & Responsibilities
- Patient engagement: Facilitate patient engagement and follow-up care in collaboration with the CC.
- Education: Provide patient education on OUD and MOUD.
- Monitor/Medication Management: Systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, effectiveness of treatment or complications.
- Treatment Plans: Collaborate with the PC to determine individualized treatment plans for all patients; facilitate changes to treatment plans when patients are not improving as expected in consultation with the PC.
- Charting: Document all patient encounters in Ophelia’s EHR in a timely manner.
- Case Consultation: Participate in regularly scheduled (weekly) case consultations with the PC. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan.
- Referrals: Facilitate referrals for clinically indicated services outside of the organization (e.g., psychiatry/therapy, social services such as housing assistance, vocational rehabilitation, or mental health specialty care).
- Behavioral Interventions: Provide brief behavioral interventions using evidence-based techniques such as problem-solving treatment or motivational interviewing, as appropriate.
Training & License Requirements
- Provide feedback to the operations, technology and product teams to improve Ophelia’s patient- and provider-facing services and digital health tools
- Registered Nurse
- Advanced Practice Certified Addictions Registered Nurse (CARN-AP) is a plus
- Licensed in Pennsylvania or New York
- Demonstrated experience working in addiction medicine and/or psychiatry
- Comfortable working with diverse population of people with opioid use disorder
- 3+ years experience as a Registered Nurse
- Ability to manage a large panel of patients with independence
- Working knowledge of differential diagnosis of common substance use disorders
- Ability to provide patient-centered, non-judgmental, compassionate care
- Ability to proficiently conduct telehealth medical visits
- Basic knowledge of psychopharmacology for opioid use disorder
- Demonstrated ability to collaborate and communicate effectively in a team setting
- Ability to maintain effective and professional relationships with patient and other members of the care team
- Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention
This role is a remote, telehealth position that allows you to work collaboratively with the Ophelia team, while conveniently at your home, with flexible hours.
If you're interested in the role, please email email@example.com and provide answers to the following questions:
- Do you have the following license or certification: DATA 2000 Buprenorphine Waiver?
- Do you have the following license or certification: New York or Pennsylvania License?
- Do you have the following license or certification: Psychiatric and Mental Health Nurse Practitioner (PMHNP)?
The Ophelia Team